Help Center

Help Center

Before contacting us, we encourage you to check our "Frequently Asked Questions" section: we have compiled the most common questions and comments from our LifeMiles might find what you're looking for sooner than you thought!

If not, we will be happy to help you with whatever you may need. Click the quick links below to make your inquiries:

Your LifeMiles Number

There are many ways with which you can access your account. Click here for an explanation.

Add your frequent flyer number to your reservation

Don't miss the chance to earn LifeMiles or the upgrade you’ve been waiting for. Add your LifeMiles Number to your reservation.

Request non-credited LifeMiles

If you are missing the miles from your trip, you can request them here. Remember that miles are credited into your account once your travel is completed.

Get your password

Your password allows you to manage your account in and make any type of transaction. If you forgot your password or don’t have one, you can get it on-line!

Get your membership card

Your membership card contains your LifeMiles number, so provide it when visiting any of our partners to earn as many LifeMiles as you can. If you have lost your card or never had one before, you can request it here.

Print your receipts

Here you will find the receipts that support all your LifeMiles transactions. Feel free to print them at your convenience.

Email us

Send us an email, we will be glad to help.

Become a Commercial Partner

Learn how you can become a partner.



Print your LifeMiles number to have it always at hand



New ways to accrue and redeem

  Using your membership card Using your LifeMiles App Providing your LifeMiles Number Providing your National Identification Number
Avianca, Star Alliance Airlines, Other airlines partners  
Commercial Partners Colombia
El Salvador  
Costa Rica    

Earn Tip:

Earn LifeMiles flying to more than 1,300 destinations around the world with Avianca, Star Alliance member  airlines and partner airlines.

Make sure you follow our security tips, which will help you protect your LifeMiles account from frauds.

Remember that aside from flying, there are many ways to Earn LifeMiles. Discover our wide partner network and the different ways you have for earning miles.

Did you know you can convert the points you've earned with our financial and commercial partners into LifeMiles?

With LifeMiles co-branded credit and cebit cards, all your purchases automatically turn into LifeMiles. Discover them!

Discover all the partners we have for earning LifeMiles by entering the Earn Center and choosing your country of residence.

Stay at some of the world's largest and most prestigious hotel chains and earn LifeMiles.

Start to live your miles, you have more than 1,300 destinations around the world and a growing partner network.

Need to buy a birthday gift or feel like treating yourself to something new? Why not visit our LifeMiles Catalog and use your miles for perfumes, electronics, household appliances, and more.

You can enjoy your miles at more than 100.000 hotels from the most prestigious chains in the world with "Hotels Around the World" and "LifeMiles Hillton HHonors™ Hotel Rewards".

Learn more about how you can maximize your miles, and your enjoyment of them! Click here to walk through our unique LifeMiles Optimizer!

Enjoy your miles to travel with Avianca, Star Alliance member airlines and other partner airlines.

To use fewer miles when you use to travel with Avianca or Star Alliance member airlines, book your trip as far in advance as possible.

If you don't have enough miles for the reward you want, you can either purchase miles or pay for a portion of the reward with money. Find out more!

As an Elite member, you receive information about promotions before we tell anyone else about them. We can only contact you if your email information is correct though. Click here to check or update your email address.

If you don't have your LifeMiles membership card, you can print a copy online so you never miss the opportunity to earn miles when visiting one of our partners. Click here for more info.

Loyalty programs can be hard to understand, and even harder to compare to each other. To quickly see how LifeMiles compares to various other programs, see our Program Comparison Tool.

Remember to always provide your LifeMiles number when flying with Avianca, Star Alliance member airlines, partner airlines and commercial partners so you can earn LifeMiles.