How to Enjoy
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How to Enjoy

Hotels

Whether you’re traveling for business or pleasure, we offer you the opportunity to enjoy your stay at your favorite destinations with your LifeMiles.

Hotels Around the World

To redeem your miles in any of our hotels you should take into account the following:

  • Your booking can be completed only through the Hotels Around the World section in LifeMiles.com. You cannot make these transactions in our Call Centers or Avianca / Taca offices
  • It is not allowed to combine different LifeMiles accounts to complete the transaction.
  • You can use your LifeMiles to redeem nights for yourself or your friends. Remember to specify the name of the person who will use the reservation when you complete your reservation.
  • After  you have completed the reservation, the prize is not transferable and may only be claimed by the person specified in the confirmation email
  • You must show identification to claim your prize
  • You cannot request changes to your reservation once this has been confirmed
  • In case you miss or cancel your reservation, your LifeMiles are not refundable
  • Hotel stays cannot be greater than 9 nights per reservation. If you want to redeem a longer stay, we recommend you make a second reservation.
  • Rates do not include any additional charges that you incur during your stay
  • You cannot accrue LifeMiles for stays booked through this site
  • There may be additional fees and taxes not included in your redemption, that you must cancel directly to the hotel. Be sure to check out the section "Hotel Information" for more details

Hoteles Hilton HHonors

  • Your booking can be completed only through the Hilton HHnors section in LifeMiles.com. You cannot make these transactions in our Call Centers or Avianca / Taca offices
  • Your reservation will be completed if besides being a LifeMiles member, you are a member of the HHonors program.
  • Keep in mind that stays at Waldorf Astoria Hotels & Resorts ™  are not available with LifeMiles
  • You cannot request changes to your reservation once this has been confirmed
  • In case you miss or cancel your reservation, your LifeMiles are not refundable
  • Rates do not include any additional charges that you incur during your stay
  • There may be additional fees and taxes not included in your redemption, that you must cancel directly to the hotel. Be sure to check out the section "Hotel Information" for more details
  • You can only make 1 reservation per transaction
  • If you want to contact the hotel to request more information than is on the website, or want to learn more about the HHonors program, you can go to HHonors.com and through the phone line + (52) 55-52-55 - or by mail to 90-61 HHonors@hilton.com

For more information, contact us at soporte@lifemiles.com

Car Rental


Hertz

Before you redeem your certificate *, book your car by contacting the car rental of your choice and remember to mention you'll be using a LifeMiles certificate * to pay for the service.

For reservations with Hertz, you must provide the following code: CDP # 1158725; verify that there is a Hertz Corporate Location in your destination, for those localities with Independent License, certificates are not accepted

Don´t forget you can use a maximum of 3 LifeMiles certificates * per rental.

If you decide to make your online redemption, * your certificate will be delivered in a maximum of 5 business days after your redemption.

Global Rent a Car

Before you redeem your certificate *, book your car by contacting Global Rent a Car at 1 (866) 635-3060. Remember to mention that you will use a LifeMiles certificate to pay for the service. Don´t forget you can use a maximum of 3 LifeMiles certificates * per rental and they do not cover additional costs.

If you decide to make your redemption online, * your certificate will be delivered in a maximum of 5 business days after your redemption.

Experiences


Tours and Amusement Parks

To redeem the tour or amusement park you prefer, first select from the list that is available on our web site, take into account that activities must be redeemed at least 2 days before the start of your trip, and then add them to the redemption Basket

Before you finish the redemption process of your miles, you will be asked to complete the following information:

  • Name of who will use the award
  • Start Date
  • Children who do not pay (if applicable and meet the requirements according to each activity)

Up to 48 hours after redemption you will receive an email with confirmation of your services and certificate. This confirmation is important that it be submitted in electronic or physical form in the place where you will carry out your activity, otherwise your tour or amusement park cannot be rescheduled and your miles may not be deposited into your account

If you need any kind of support, please contact our Avianca Call Center in Bogota  4013434 option 1 to 3, for the rest of Colombia dial 018000 953 434 and outside of Colombia dial Avianca international option 1-3 or send an email to actividadesturisticas@lifemiles.com. Don´t forget to validate the email confirmation with terms & conditions and activity information.

Activities and adventures

Select your favorite experience, make sure you have updated your email address in your preferences and information, and within 48 hours of your redemption; you will receive a confirmation email with details to reserve the date of your convenience.

Take into consideration the entire booking procedure, indications and restrictions of Adventure Tours are available in English only.

If you have any queries in relation to a specific adventure, you can write to lifemiles@excitations.com. (Service available in English only).

Shopping


LifeMiles Catalog

To enjoy the items you prefer with your LifeMiles, follow these steps:

  • Choose the items you wish to redeem, if you do not have enough miles, don´t worry! During the process, you can combine the amount of cash and miles you want to use, you can also save the shopping Redemption items you choose, for your next visit to the site
  • Review the list of selected items in your Redemption Shopping cart, the steps will guide you to pay your redemption and indicate the address to which you prefer to deliver your selected items. You can also visit Avianca Sales Office to redeem your LifeMiles; however note that the prizes that you redeem in Avianca sales offices will also arrive to the address you specify to the agent
  • Get your product in 15 days or less if you live in Central America and 30 days or less if you live in South America

Stores

Shop with your LifeMiles:

  • Choose the country where you want to use your certificate *
  • Add to your Redemption Shopping cart the certificates you want *       
  • Review the list of selected items in your Redemption Shopping cart, the steps will guide you to pay your redemption and indicate the address to which you prefer to deliver your selected items. You can also visit Avianca Sales Office to redeem your LifeMiles.
  • If you decide to make your online redemption, * your certificate will be delivered in a maximum of 5 business days after your redemption.

Services


Restaurants, Health & Beauty and other services

  • Choose the country where you want to use your certificate *
  • Add to your Redemption Shopping cart the certificates you want *  
  • Review the list of selected items in your Redemption Shopping cart, the steps will guide you to pay your redemption and indicate the address to which you prefer to deliver your selected items. You can also visit Avianca Sales Office to redeem your LifeMiles.
  • If you decide to make your online redemption, * your certificate will be delivered in a maximum of 5 business days after your redemption.

Magazines

Enjoy your LifeMiles by subscribing to your favorite magazines.  Log into your account in LifeMiles.com, visit our 'Redemption Center', click on the category of magazines and redeem the subscription that you like. Keep in mind that magazines can only be delivered to addresses in the United States.

* Certificates are not refundable and are issued on special paper so they cannot be sent electronically


Earn Tip:

Earn LifeMiles flying to more than 1,300 destinations around the world with Avianca, Star Alliance member  airlines and partner airlines.

Make sure you follow our security tips, which will help you protect your LifeMiles account from frauds.

Remember that aside from flying, there are many ways to Earn LifeMiles. Discover our wide partner network and the different ways you have for earning miles.

Did you know you can convert the points you've earned with our financial and commercial partners into LifeMiles?

With LifeMiles co-branded credit and cebit cards, all your purchases automatically turn into LifeMiles. Discover them!

Discover all the partners we have for earning LifeMiles by entering the Earn Center and choosing your country of residence.

Stay at some of the world's largest and most prestigious hotel chains and earn LifeMiles.

Start to live your miles, you have more than 1,300 destinations around the world and a growing partner network.

Need to buy a birthday gift or feel like treating yourself to something new? Why not visit our LifeMiles Catalog and use your miles for perfumes, electronics, household appliances, and more.

You can enjoy your miles at more than 100.000 hotels from the most prestigious chains in the world with "Hotels Around the World" and "LifeMiles Hillton HHonors™ Hotel Rewards".

Learn more about how you can maximize your miles, and your enjoyment of them! Click here to walk through our unique LifeMiles Optimizer!

Enjoy your miles to travel with Avianca, Star Alliance member airlines and other partner airlines.

To use fewer miles when you use to travel with Avianca or Star Alliance member airlines, book your trip as far in advance as possible.

If you don't have enough miles for the reward you want, you can either purchase miles or pay for a portion of the reward with money. Find out more!

As an Elite member, you receive information about promotions before we tell anyone else about them. We can only contact you if your email information is correct though. Click here to check or update your email address.

If you don't have your LifeMiles membership card, you can print a copy online so you never miss the opportunity to earn miles when visiting one of our partners. Click here for more info.

Loyalty programs can be hard to understand, and even harder to compare to each other. To quickly see how LifeMiles compares to various other programs, see our Program Comparison Tool.

Remember to always provide your LifeMiles number when flying with Avianca, Star Alliance member airlines, partner airlines and commercial partners so you can earn LifeMiles.