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Changes in reimburse cost

From December 1, 2016 a change was made to "Seats On Sale" product, which was previously non-refundable, now is refundable upon payment.

In addition, as of February 8, 2017, the reimburse charges for all Avianca, Star Alliance member airlines and other airline partners tickets redeemed will change.

The new charges are:

 Within Colombia, Peru and Ecuador$30 USD
 Intra Central America* and Intra country**
* Central American countries include: Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica and Panama.
** Intra country includes origin and destination redemptions in the same country. Examples: Barcelona-Madrid or San Francisco-New York
$50 USD
 International$100  USD
 Transatlantic$200 USD

The refund information will be shown during the redemption process. It is the duty and responsibility of all members to get acquainted and be aware of award ticket conditions, including reimburse charge.

Elite level discount

 Elite level
Within Colombia, Peru and Ecuador
Intra Central America and Intra country

Discounts apply at the moment the reimbursement is requested. For the members to be eligible for the discount, his Elite level must be valid when the reimbursement is requested.

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